Privacy Policy

1. Data We Collect

• Identity details: name, email address, and phone number.
• Booking information: event selections, ticket details, attendance records, and order history.
• Payment information: transaction references, billing details, and payment status (payment card details are handled by secure payment providers).
• Device and usage data: app version, device type, pages viewed, and activity logs for analytics and performance.
• Support information: communications submitted through support channels.

2. How We Use Your Data

• To create and manage your account.
• To process event bookings and confirmations.
• To send important notifications such as booking status, reminders, and account alerts.
• To provide customer support and resolve disputes.
• To monitor performance, improve reliability, and analyze service usage.
• To comply with legal and regulatory requirements.

3. Third-Party Services

We may share limited data with trusted third-party providers to operate the service, such as:

• Payment gateways for secure transaction processing.
• SMS and OTP providers for identity verification and notifications.
• Analytics and crash monitoring tools to improve app quality.
• Cloud hosting and infrastructure partners for secure service delivery.

These providers process data only for authorized purposes under contractual and security controls.

4. Data Protection and Security

We use administrative, technical, and organizational safeguards to protect your data from unauthorized access, misuse, alteration, or loss. These measures include secured network communication, access controls, and regular monitoring.

5. Data Retention

We keep personal data only for as long as necessary to provide services, resolve disputes, maintain records, and comply with legal obligations.

6. Account and Data Deletion

You can delete your account directly from the mobile app. Once deleted, personal data is permanently removed from our system and cannot be recovered, except where retention is required by law.

For public guidance about this process, visit /delete-account.

7. Contact Us

For privacy questions or requests, contact us at ourrajkot1@gmail.com.

8. Compliance Note

This policy is designed to support transparency and align with Google Play and Apple App Store privacy requirements.